Amber Connect 2G to 3G upgrade process

Did you receive an e-mail from Amber stating that your device needs updating?

They are sunsetting (aka discontinue or terminate) the device that is currently installed in your vehicle and will need to be replaced with a newer 3G compatible device.

Steps in order to get this process completed:

Contact Amber Connect  

• Notify them that you received the 2G to 3G upgrade email.
• Amber Connect | Contact Page

This will start the process of letting your distributor know that you are elegible for a FREE replacement device.

Once this process is completed, the distributor will notify the installer that your vehicle needs to be scheduled to come in for the PHYSICAL device swap to take place.

THE REPLACEMENT DEVICE WILL BE SENT FROM AMBER CONNECT DIRECTLY TO THE INSTALLER

Book an Installation Appointment

• Book an install appointment with your AmberConnect installer
• Request Appointment

As soon as the installer receives the replacement device associated to your account, you will then need to take your vehicle in for them to install the 3G device in place of the 2G device.

Verify 

• Customer Login
• Fleet Login
• Test Amber Connect on your smartphone app/desktop

Make sure everything as it was. Verify location, and make sure add-on features are operational. (Starter kill, fuel kill, etc.) *if equipped*

That's it!
Congratulations you are now on the latest device available that is compatible for years to come!