MyCar MASTER Install/Setup Guide

  • iDATASTART HCx
  • iDATASTART VWx
  • iDATASTART BM or BZ
  • AKX, OEM or FLRS
  • ADS-AL-CA / FL-CAN / OL-MDB-ALL
  • CRIMESTOPPER 
  • COMPUSTAR CM7200 / POLARSTART PRS-16
  • COMPUSTAR CM6200
  • POLARSTART PRS-13
  • COMPUSTAR DC2
  • COMPUSTAR DC3
  • DBALL 2
  • DB3
  • 4X10 - 5X10 - AF-D600 - ASD200 - ASD-600
  • DS4 - DS4+
  • EVO-ALL
  • EVO-ONE PRESTIGE (E) Models
  • PRESTIGE (Z) Models
  • PURSUIT (E) Models
  • CODE SYSTEMS
  • OMEGA RS-X70
  • OMEGA AL-XX70-B
  • DSE 503AIR 5R-85
  • DSE iSTART2 - 3

The MyCar device will show TEST Mode on the app screen until the device is "released" from initial login. TEST Mode is used so the install tech can access and test the MyCar device, to make this go away you must remove the device SN# from the app (whether you are using your own smartphone to test or the client smartphone to test) then re-add the SN# back to the app a second time. The TEST Mode screen should go away at that point.

 

Problem: Lately we have identified some communication issues with the new 4G telematics devices.

Symptoms: - Upon power up of a Telematics device, network status LED on device shows as being connected to the carrier network. - App will display some or no current signal status, vehicle battery status and doorlock status - Sending commands thru the App will reach the vehicle and command will be executed but no feedback to the application (no 2 way) - App icons will display all commands in Red color to show a failed command

Recommendations: - We strongly recommend powering up the device for at least 5 to 10 minutes before sending any commands to it. - Not waiting this time period might display failed commands on the application, but the vehicle might execute the commands

 

mycarcontrols.com
1-888-557-8278
help@mycarcontrols.com

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  • 11 mths agoLast active
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