Returns, Refunds and Exchange Policy
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 90 days of your purchase.
To return an item, please follow the steps below:
- Please fill out the return request form found here: RETURN REQUEST FORM
- Mail your returned item to:
Lockdown Security Returns Department
155 McIntosh Drive Unit 6
Markham, Ontario
L3R 0N6
Return Exceptions
Some items cannot be returned if they are opened. These include clearance items, final sale items, and key fob shells and cases. Products that have been used, installed, broken or altered will not be accepted for return or exchange.
All items must be in the original packaging.
Restocking Fees
All new returned items are subject to a 10% restocking fee, this will be deducted from your refund.
Original shipping and handling charges are non-refundable.
Exchanges
If your item is in like new condition, you may exchange your item within 30 days of ship date for an exchange. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.
Shipping and Handling Charge Refunds
Original shipping and handling charges are non-refundable.
Exceptions to this policy apply if you received a defective item or an incorrect item was shipped by Lockdown Security.
If this is the case please contact us at +1-866-824-4118 or email us at sales@lockdownsecurity.ca
Please note that returns are accepted within 90 days from shipped date for all orders.